Terms & Conditions

Thank you for visiting wulffwinding.com. At WULFFWINDING we strive to provide excellent customer experience and we hope that our products live up to your expectations. Please read the terms and conditions carefully before accepting a purchase on wulffwinding.com. Please do contact us should you need further information.

WULFFWINDING ApS

Rytterbakken 50, DK-2670 Greve, Denmark
info@wulffwinding.com
Tel.: +45 22422914
VAT: DK-37762644

Terms and conditions

The following terms and conditions are valid for all purchases and contracts placed with WULFFWINDING. When you place an order at WULFFWINDING, you automatically accept the terms and conditions. Any exceptions or deviations from our terms & conditions are valid only if clearly accepted by WULFFWINDING in writing.
WULFFWINDING is not responsible for printing errors and sold-out items. We reserve the right to change the prices as well as to change design and delivery options.

Prices and VAT

All prices are stated in DKK or EUR and are inclusive of 25% VAT. It is possible to pay with VISA, Mastercard or by bank transfer. The amount will be withdrawn from your account as soon as your purchase has been dispatched from our stock.

Orders placed from outside EU are free of Danish VAT. For such orders it is always the responsibility of the customer to settle the payment of local taxes and customs clearances by delivery. Please note that delivery delays may occur if the items are held up in customs.

For payments by credit cards issued outside of Denmark a fee of 2,75% of the transaction value will be charged. This amount will not be apparent at checkout.

Payment details for bank transfer:
Spar Nord Bank A/S
Spar Nord Kolding Erhverv
Vejlevej 135
DK-6000 Kolding
Denmark

Account no.: 9277-1910005029
Iban: DK1992771910005029
Swift/BIC: SPNODK122

All prices are quoted from us. Offers are always non-binding until an order is confirmed in writing; this is in accordance with the fact that prior to the issuing of a confirmation, the contract is not yet effective. Quoted prices are valid only on ordering the full amount or quantities of goods offered.

Shipping and Delivery

Products on stock will be usually be shipped within 3-4 weekdays after registration of purchase and payment. For special orders or products not on stock, we will always contact the customer as soon as possible with information about delivery times.

Shipments within Denmark: Free of charge for all orders except deliveries to non-bridged Danish Islands. Please call us for shipping prices to non-bridged Danish Islands.

Shipments outside Denmark: Shipping costs apply for shipments outside Denmark according to order size and country. Customers shall bear the costs of local taxes and customs clearance. Please call us for shipping prices outside Denmark.

In the event that the parcel is not collected in time by the customer and any kind off fee is added, the customer is responsible for the extra cost and will be charged all costs and expenses associated with the return-shipment. This includes freight costs, any extra payments, duties, taxes and fees, return charges, any additional fees, etc.

We ensure that our goods are packaged in a way that protects the items during the shipment but sometimes damage does occur. We apologize for any inconvenience that it might cause. If anything has been damaged during the shipment please contact us by email at info@wulffwinding.com immediately upon receipt of the goods.

Return policy

Please note! Return of special offer goods, specially constructed goods, or non-standard goods is not possible.

For regular orders (ordinary goods in stock purchased in limited numbers) purchased at www.wulffwinding.com the customer always has a 14-day right of return policy from the day you receive the item.

To use your right of withdrawal, WULFFWINDING must be informed within 14 days after the day you received your goods of your decision to withdraw your purchase. This must be a written statement by e-mail to info@wulffwinding.com (before the deadline).

If the returned goods comply with our returns policy we will refund the relevant part of the purchase price for that order within 14 days after we receive your returned products. In order to prevent fraud the purchase amount will be repaid in the same form of payment used in the original transaction.

The item must be returned in its original packaging with any enclosed documentation. Please mark the package with “return goods”.

All return of products is at the buyer’s expense and risk. WULFFWINDING will cover the shipping cost only when return of products is a result of our fault (max. DKK 190/ EUR 25).

All return shipping charges must be prepaid; otherwise the goods will not be accepted.

Return address:
WULFFWINDING ApS
Rytterbakken 50
DK-2670 Greve
Denmark

Important information!
WULFFWINDING is not responsible for the return package until it has been received. We therefore recommend that you send the product with registered mail and insurance. Make sure to get a receipt as a proof that you have returned the item(s).

WULFFWINDING reserves the right to withhold repayment until we receive the returned goods, or until we have received documentation that the goods have been shipped to us, whichever is earliest.

WULFFWINDING reserves the right to assess the depreciation of the goods, if the goods in question have been used.

Force Majeure

All orders are accepted subject to force majeure, including war, civil unrest, natural disasters, strikes and lockouts, failing supplies of raw materials, fire, damage to the goods or our suppliers production facilities, lack of transportation, import and export conditions and any other event that prevent / limit ourselves in delivering goods or providing the service.

Claims & Warranty

WULFFWINDING offers 24 months warranty for all goods that are purchased on wulffwinding.com re. the Sale of Goods Act. That means that you can submit a claim about a product defect up to 2 years after the date of purchase. The warranty does not apply in cases of improper use, wear and tear or lack of maintenance. This means that you either get it repaired or replaced, refunded or reduced in price, depending on the specific situation if the claim is accepted.

For all claims, WULFFWINDING must be noticed in writing by email to info@wulffwinding.com. Claims are valid only when accepted in writing by WULFFWINDING.

Privacy policy

In order to complete an order and be able to deliver the purchased good, we need the following information by check out: Name, Address, Phone number, Email address. If you sign up for our newsletter, we will carefully use your email address for marketing purpose only.

Personal information registered with WULFFWINDING ApS will be kept for five years, after which data are deleted. All personal information is kept safely and can be accessed by our employees only. No personal information registered with WULFFWINDING ApS will be transferred or made available to third parties except for Quickpay (if you have placed an online order), Mailchimp (if you signed up for our newsletter) or a freight company (if we need to ship our products to your address). Those third parties are required to comply with the European Generel Data Protection Regulation. You are at any time free to contact us if you wish us to delete your data or unsubscribe to our newsletter. Please write to info@wulffwinding.com.

Cookies

Information on the use of cookies on www.wulffwinding.com
By using this website, www.wulffwinding.com, you agree that we may use cookies.

What is a cookie?

A cookie is a small data file that we store on your computer to be able to keep track of what is happening during your visit and to be able to recognize your computer. A cookie is not a program and does not contain viruses. Cookies are necessary to get the website to work.

Rejecting cookies

You can always reject cookies on your computer by changing the settings in your browser. Where you find the settings depends on the browser you use. You must be aware, however, that if you do, there are many functions and services on the Internet you cannot use, because they require that the website can remember the choices you make.

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